Returns & Exchanges

At CREAMCY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your fashion journey is as seamless as your style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.